JB Hi‑Fi Australia: Stores, Online Shopping & History
Anyone who’s tried to track down a specific gadget or a particular store’s opening hours knows the feeling of landing on a page that only gives you half the answer. This guide pulls together everything you need to navigate JB Hi‑Fi Australia — from finding the nearest store and checking trading hours to shopping online and understanding the company’s rapid growth — all in one place, with verified facts and direct links.
Stores in Australia: 205 ·
Founded: 1974 ·
Headquarters: Southbank, Victoria ·
Online shopping: Available with delivery and click & collect ·
Revenue (FY2023): $8.9 billion ·
Employees: Approximately 13,000
Quick snapshot
- Find the nearest JB Hi-Fi store using the official JB Hi‑Fi store finder
- Check addresses and phone numbers per store on the official JB Hi‑Fi all‑stores page
- View store hours for each location (official JB Hi‑Fi store finder)
- Browse thousands of products on the official JB Hi‑Fi website
- Order online for delivery or click & collect (official JB Hi‑Fi website)
- Track your order with alerts (official JB Hi‑Fi website)
- Founded in 1974 in Melbourne by John Barbuto
- Listed on ASX in 2003
- Acquired The Good Guys in 2016
- Returns and warranties available
- Price matching policy in place
- Contact support via phone or online form
Six facts from the public record show the scale of the operation:
| Fact | Value |
|---|---|
| Number of stores in Australia | 205 |
| Year founded | 1974 |
| Headquarters | Southbank, Victoria |
| Parent company | JB Hi‑Fi Limited (ASX: JBH) |
| Revenue (FY2023) | $8.9 billion |
| Employees | Approximately 13,000 |
Those 205 Australian stores mean that for most people in metro areas, there is a JB Hi‑Fi within a 20‑minute drive. The real challenge is finding the exact one that stocks the item you want and that has the hours that fit your schedule.
Where is the nearest JB Hi‑Fi store?
The most direct way to locate your nearest store is by using JB Hi-Fi’s own store‑finder tool (official JB Hi-Fi Store Finder). It shows the address, phone number, and current trading hours for every location across Australia and New Zealand.
Using the JB Hi‑Fi store locator
- Visit the official store finder on the JB Hi-Fi website.
- Enter your suburb or postcode; results list the nearest stores along with distance, address, and contact details.
- Each store page includes a map and the option to check “click & collect” availability for products.
The implication: the locator is the single authoritative source for addresses, but it does not show real‑time stock levels for individual items. You will need to go to a product page to check availability at a particular store.
JB Hi‑Fi stores in major cities
- Melbourne: The city flagship is at 289 Elizabeth Street, with additional stores at Chadstone, Melbourne Central, and suburban centres like Fountain Gate and Highpoint.
- Sydney: CBD stores include Broadway, Macquarie Centre, and Chatswood. Broadway Sydney’s official partner listing lists extended Thursday trading until 9:00 PM.
- Chadstone: The Chadstone Shopping Centre official directory shows Thursday and Friday trading until 9:00 PM.
- Melbourne Central: The store page describes JB Hi-Fi as “Australia’s Largest Home Entertainment Retailer” (Melbourne Central official directory) and lists Thursday and Friday closing at 9:00 PM.
The pattern: extended late‑night trade on Thursdays and Fridays is standard for metro stores, but Sunday hours vary significantly between shopping centres.
A store in Chadstone may close at 7:00 PM on Sunday, while the same chain at Broadway Sydney closes at 6:30 PM (Chadstone official hours vs Broadway Sydney official hours). Always check the specific centre’s page before you make the trip.
What are the JB Hi‑Fi store locations in major Australian cities?
JB Hi‑Fi operates more than 200 stores in Australia, concentrated in the eastern states. The biggest clusters are in Melbourne and Sydney, each with roughly 25 to 30 stores inside the metropolitan area.
JB Hi‑Fi stores in Melbourne
- Flagship at 289 Elizabeth Street, Melbourne CBD (open late Thursday and Friday).
- Chadstone store – located in the shopping centre; Thursday/Friday until 9:00 PM, Sunday 10:00 AM–7:00 PM.
- Melbourne Central store – within the railway station complex; Thursday/Friday until 9:00 PM.
- Parkmore Shopping Centre – Thursday/Friday until 9:00 PM, Sunday 10:00 AM–5:00 PM.
JB Hi‑Fi stores in Sydney
- Broadway Sydney – Thursday 7:00 AM–9:00 PM, Sunday 10:00 AM–6:30 PM.
- Macquarie Centre – Monday to Friday 9:30 AM–6:00 PM, Saturday trading until 5:00 PM (Macquarie Centre official directory).
- Parramatta, Chatswood, and Miranda stores follow similar weekday patterns.
The trade-off: city‑flagship stores generally offer the widest product range and thickest stock, but smaller suburban stores may have shorter opening hours and fewer demo units.
How can I shop online at JB Hi‑Fi?
JB Hi-Fi’s online channel is fully integrated with its physical store network. You can buy on the website and either have the item delivered or collect it from a store later the same day.
Placing an order on the website
- Browse the full catalogue at the official JB Hi‑Fi website — everything sold in stores is also listed online.
- Check product pages for real-time availability, shown as “In stock online”, “In stock at [store name]”, or “Available for order”.
- Add items to cart and enter your address at checkout.
- Choose delivery or click & collect.
- Complete the order and track it via email or SMS updates.
Delivery options and costs
- Standard delivery is generally free for orders over a certain threshold (the amount varies by category).
- Express delivery is available for select metro postcodes.
- All orders come with tracking via email or SMS.
Click & Collect service
- Available at all 205 Australian stores.
- You receive a notification when the order is ready — typically within 1–2 hours during business hours.
- Collect at the designated counter; bring your order confirmation.
The catch: Click & Collect is convenient, but it relies on the store having the item in stock when you order. High‑demand products (new console launches, limited‑edition headphones) can sell out online while still showing “available”.
For a shopper in Perth, the ability to order online and pick up at a local store saves at least two days of delivery time. For a Sydney commuter, collecting from a CBD store on the way home can beat the evening delivery cut‑off.
What are the opening hours of JB Hi‑Fi stores?
Hours vary by location, but a general pattern emerges from the shopping centre official pages and Apple Maps listings.
Standard store hours
- Monday to Wednesday: 9:00 AM – 5:30 PM or 9:00 AM – 6:00 PM (varies; Apple Maps Springfield Central business listing shows 9:00 AM–5:30 PM).
- Thursday: 9:00 AM – 9:00 PM in most metro centres (Parkmore official hours).
- Friday: 9:00 AM – 9:00 PM (Forrest Chase official hours).
- Saturday: 9:00 AM – 5:00 PM (some stores until 5:30 PM).
- Sunday: 10:00 AM – 5:00 PM or 10:00 AM – 6:30 PM; the Apple Maps Adelaide Rundle Mall Plaza listing shows 11:00 AM–5:00 PM.
Apple Maps also confirms the Springfield Central store’s Thursday late-night trade, while the Adelaide store lists Friday until 9:00 PM. These are spot checks, not a full national timetable.
Holiday and special hours
- Public holidays: most stores trade on a Sunday timetable (10:00 AM–5:00 PM).
- Christmas Eve and Boxing Day: extended hours, but check the store locator for exact times.
- Good Friday and Christmas Day: all stores closed.
How to check hours for a specific store
- Use the official store finder on the JB Hi-Fi website — it shows the listed hours for every store.
- Alternatively, check the shopping centre’s own store directory page (e.g., Chadstone, Melbourne Central, Broadway Sydney) — these are often updated more frequently than external directories.
The pattern: Thursday and Friday late‑night trade is almost universal in metro stores, but Sunday hours range from 5:00 PM (Parkmore, Adelaide) to 7:00 PM (Chadstone). Always confirm for your specific store before visiting on a Sunday.
What is the history and background of JB Hi‑Fi?
The story of JB Hi‑Fi is a classic Australian retail growth tale — from a single shop in suburban Melbourne to a national chain with over 200 stores and a market‑leading online presence.
Founding and early years
The first JB Hi‑Fi store opened in 1974 in Melbourne, founded by John Barbuto. It specialised in hi‑fi equipment and home entertainment, a niche that grew rapidly during the home‑video boom of the 1980s.
Expansion and listing on the ASX
- By the early 2000s, JB Hi‑Fi had expanded beyond Melbourne into other states.
- The company listed on the Australian Securities Exchange (ASX: JBH) in 2003, raising capital for further growth.
- Post‑listing, it expanded aggressively, opening stores in every mainland state and territory.
Acquisition of The Good Guys
- In 2016, JB Hi‑Fi acquired The Good Guys for $870 million, adding a complementary whitegoods and appliance chain to its portfolio.
- The acquisition gave JB Hi‑Fi access to The Good Guys’ customer base and store network, especially in regional areas where The Good Guys had a stronger presence.
Recent developments and omnichannel growth
- Online sales surged during the COVID‑19 pandemic, pushing the company to invest heavily in its e‑commerce platform.
- As of June 2024, JB Hi‑Fi operates 330 stores across Australia and New Zealand (including The Good Guys locations).
- The company now runs a unified inventory system that allows click & collect across both brands.
Why this matters: the acquisition of The Good Guys turned JB Hi‑Fi from a pure‑play electronics retailer into a full‑line home‑goods provider. A shopper who comes in for a laptop might leave with a washing machine — and the omnichannel infrastructure makes it possible to buy both with one click.
“We are Australia’s largest home entertainment retailer.”
— JB Hi‑Fi official website
“JB Hi‑Fi is an Australian retail chain that sells consumer electronics, home entertainment, and software.”
— Wikipedia
Frequently asked questions
Does JB Hi-Fi offer price matching?
Yes, JB Hi-Fi has a price-match guarantee. If you find a lower advertised price from an Australian competitor (including online retailers), JB Hi-Fi will match it at the time of purchase. The policy applies to identical products in stock at the competitor.
Can I return online purchases to a store?
Yes, online orders can be returned in-store within 30 days. Simply bring the item and your order confirmation to any JB Hi-Fi store. The store can process the refund or exchange on the spot.
What is the JB Hi-Fi warranty policy?
All products come with the manufacturer’s warranty (usually 12 months). JB Hi-Fi also sells extended warranty plans covering accidental damage and breakdowns after the manufacturer’s period ends. Check the product page for details.
Does JB Hi-Fi sell gift cards?
Yes, gift cards are available in-store and online. They can be used for any product at any JB Hi-Fi or The Good Guys store, as well as on the website.
How do I contact JB Hi-Fi customer service?
Customer service can be reached by phone or through the online contact form on the website. The help centre also has a comprehensive FAQ section.
Is there a JB Hi-Fi student discount?
JB Hi-Fi occasionally partners with student discount programs like UNiDAYS. Check the JB Hi-Fi website or your student discount platform for current offers.
What is the JB Hi-Fi price guarantee?
The price guarantee means JB Hi-Fi will beat any comparable Australian competitor’s price by 5% of the difference, subject to terms and conditions. The product must be identical and in stock.
How long does delivery take?
Standard delivery typically takes 3–7 business days. Express delivery (metro areas) takes 1–2 business days. Click & Collect is usually ready within 2 hours during business hours.
Related reading
- H&M Auckland: Store Locations, Hours & Online Shopping — A similar retail guide for New Zealand shoppers.
- Pak n Save Mangere: Hours, Specials, Online Shopping & More — Another retail guide covering hours and online shopping.
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